Terms & Conditions
Polka Dot Online Shop
Please read our T&C’s carefully before purchasing. By purchasing with Polka Dot Creations you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Polka Dot Creations own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Polka Dot Creations website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Information about holiday times will be clearly displayed on the homepage. When you place an order with Polka Dot Creations you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect quantity or colour). Should you have any complaints, please contact us. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights
Polka Dot Creations will treat any personal information you provide in accordance with the data protection act of 1998, any information you supply will only be used to contact you in connection with services provided and/or to respond to any requests you have made to provide the requested information. Polka Dot Creations will not, under any circumstances sell, trade or rent your information to third parties.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
All prices are in British Pounds and include VAT.
We accept payments via PayPal, Bank Transfer, Cheque and Cash on collection. Cheques will have to be cleared before we can dispatch your order. If you’d like to collect your order and pay cash, you’ll be asked for a small non-refundable deposit to secure your order.
Any contract for purchases made through the website will be with Polka Dot Creations. Polka Dot Creations must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Cancellations are at our sole discretion. As our products are bespoke and personalised, we do not offer cancellations once your order has been processed. If you notify us by emailing email@example.com before we have processed your order, we will be able to refund your payment.
You will be advised on an estimated dispatch date upon placing your order. Please allow up to 3 working days for your order to be dispatched. Dispatch time for bespoke sweet trees and centrepieces will be agreed individually depending on the size and complexity of your order.
We use Royal Mail for small parcels up to 2kg and other couriers for larger shipments.
We strongly advise that you place your order well in advance and don’t leave it till last minute. Most of our orders are required for a specific date and, although we ship within 3 working days, we cannot be held responsible for a third party company failing to deliver in time for whatever reason.
Should your order not arrive, please contact Polka Dot Creations; a full refund or a replacement will be offered once 15 days (for UK orders) has elapsed.
We DO NOT deliver to the Channel Islands & PO Box addresses.
Leaving Parcels Unattended
We can pass your comments to the courier (NOT Royal Mail) to leave your parcel in a safe place (eg porch or garden shed), however, we are unable to accept any liability for missing parcels as a result of requesting they be left unattended.
Returning Custom Items
Items sold on this website are custom made and therefore exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Polka Dot Creations. In this case, please refer to the returns section of this document.
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund. You can return an item for any reason such as faulty, not as described, not fit for purpose. If the reason for the return is our responsibility, return postage will be paid by Polka Dot Creations.
If you wish to return an item, please notify us in writing using contact details at the bottom of this document. We will then process your return. We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Any damaged products that are of fault of our couriers need to be left as they were delivered to you. Please do not discard the packaging box or any of its contents as we may need to see photographic evidence of the damage that has occurred.
Liabilities & Allergies
In no circumstances shall our liability to you exceed the invoice value of the contract.
Please note that some sweets may contain nuts, have traces of nuts or nut oils, or may have been in contact with other products containing nuts. Polka Dot Creations cannot be held responsible for any issues resulting from food allergies.
Customers should ensure that children are supervised at all times to avoid the risk of choking when consuming the confectionery and suffocation from plastic sweet wrappers and bags. Polka Dot Creations cannot be held responsible for any safety issues which may occur from the consumption of our confectionery.
Polka Dot Creations
Last edited: January 2016