Please Read Prior to booking
Placing an Order
Placing an order with Polka Dot Creations denotes that you have read, agreed and understood the terms and conditions so please read these carefully. No alteration to these terms and conditions can be made unless we have agreed to these in writing.
When you place an order with Polka Dot Creations, you will be sent a confirmation detailing your order; this is giving you ample opportunity to correct any possible errors.
We will deliver and collect the sweet cart within a 15-mile radius of Cheltenham. If we’re required to travel further than 15 miles, a small fuel charge might be added. All delivery charges will be detailed in quotation.
The Cart will be delivered and set up by Polka Dot Creations on a date and time specified by the customer.
It is the responsibility of the customer to gain the permission from the venue management to set up the Candy Cart.
All prices are in British Pounds and include VAT.
We accept payments via PayPal, Bank Transfer, Cheque and Cash.
A £50 non-refundable deposit is payable upon booking to secure your date and the outstanding balance is due 4 weeks prior to your event. Your booking will be guaranteed and confirmed in writing once the non- refundable deposit has been received by us.
We require payment in full no less than 4 weeks before the event.
If 4 weeks prior to your event full payment has not been made, we will assume that our services are no longer required and reserve the right to withdraw our acceptance of your order. No delivery will be made without full payment.
No refunds or credits will be issued for any returned or unused stock.
We reserve the right to withdraw acceptance of your order should we be unable to source the goods requested. In the unlikely event that this should happen, we will immediately refund any funds paid to Polka Dot Creations.
Lost and Damaged Equipment
We would like our items to be returned in the same condition as when they were provided. We expect the equipment to be dirty and with potential non-permanent marks and stains. What we deem as unreasonable damage is any items that are no longer fit for hire due to non-repairable damage.Missing or damaged items will be charged at the full replacement value.
The cart must not be used for your guests to leave their drinks glasses on, as this may result in the cart being permanently water damaged or stained. In the unlikely event of the cart being damaged beyond repair, there will be a charge of £250.
You will receive a list of equipment supplied together with the Candy Cart. We can also provide a photographic evidence of the equipment set up at your venue.
You can cancel your order anytime up to 4 weeks before your event with no cancellation charge (we will retain a £50 non-refundable deposit).
If you wish to cancel your booking, please advise us as soon as possible by writing to firstname.lastname@example.org. We must acknowledge receipt of this.
The following cancellation charges will apply:
Less than 4 weeks prior to your event – 50% of the remaining balance
Less than 2 weeks prior to event – 100% of the remaining balance
Liabilities & Allergies
In no circumstances shall our liability to you exceed the invoice value of the contract.
Please note that some sweets may contain nuts, have traces of nuts or nut oils, or may have been in contact with other products containing nuts. Therefore, we cannot guarantee that any sweets are nut free. Polka Dot Creations cannot be held responsible for any issues resulting from food allergies.
Customers should ensure that children are responsibly supervised at all times to avoid the risk of choking when consuming the confectionery and suffocation from plastic sweet wrappers and bags. Polka Dot Creations cannot be held responsible for any safety issues which may occur from the consumption of our confectionery or the use of our equipment at your event, including plastic and glass objects.
These terms and conditions and any contract formed between us shall be governed by the laws of England and the English Courts shall have jurisdiction to resolve any disputes between us.
Polka Dot Creations will treat any personal information you provide in accordance with the data protection act of 1998, any information you supply will only be used to contact you in connection with services provided and/or to respond to any requests you have made to provide the requested information.
Polka Dot Creations will not, under any circumstances sell, trade or rent your information to third parties.